Terms and Conditions

Please read these terms and conditions carefully before using our medical billing services.

At Medical Solutions 360, we believe clear communication fosters productive partnerships. That’s why we aim to be transparent about our billing practices, fees, and client expectations in this agreement. Our terms and conditions outline your rights as a client, as well as our responsibilities in delivering exceptional revenue cycle management services.

We provide medical billing solutions to healthcare practices across the United States. Our team of experts handles everything from claims submission and reimbursement processing to denial management and financial analytics. By optimizing your revenue cycle, we empower your practice to flourish financially so you can focus on providing excellent care.

When you choose to work with us, we act as an extension of your administrative staff. Our secure web portal and client dashboard enable real-time insight into the health of your revenue cycle. Custom reporting and metrics track successes while highlighting areas for improvement. We offer flexible engagement models to meet the evolving needs of your practice.

Now let’s review some key points about utilizing our services:

• First and foremost, we guarantee strict adherence to industry regulations and compliance standards. This includes practices outlined by HIPAA, Medicare/Medicaid, and other legal bodies governing healthcare administration. We implement the latest security protocols to safeguard protected health information. Patient consent and privacy is always a top priority.
• We pride ourselves on clear, prompt communication with clients and their patients. You can expect regular consultations, updates, and reporting from our dedicated account management team. We will notify you immediately of any billing issues or delays to claims processing. Together, we can quickly resolve problems before they hamper your revenue cycle.
• The foundation of our success is an outstanding customer experience. We welcome your feedback and aim for continuous improvement. Our billing experts receive ongoing training to stay ahead of industry changes. Leveraging the latest technology, we develop innovative solutions to enhance our services.
• Now let’s discuss payment terms. Our fees are customized based on the specific services your practice requires. Monthly charges depend on transaction volume and can be paid via ACH, check, or major credit cards. We issue detailed invoices outlining all charges and bundled service costs.
• Any questions or disputes related to an invoice must be raised within 30 days. Accounts that become 60 days past due are subject to a late payment penalty. Services may be interrupted for accounts exceeding 90 days past due. You have the right to stop working with us at any time, granted all outstanding invoices are paid.
• When it comes to legal disputes, we advocate resolution through arbitration. All information exchanged throughout our engagement is confidential. Our agreement is governed by the laws of the United States and the state where services are provided.

We believe partnership is founded on transparency and trust. Our terms aim to clearly present our billing services, capabilities, and client expectations. Please reach out with any questions or concerns about this overview. We are eager to work with you and wish your practice great success!